On the day of arriving at Murray House, our new/temporary resident will present at reception and our Registered Nurse on duty will help to assist everyone with settling in. The administration staff will also take a photo of the resident to place on their door and in our files. It may take up to a couple of hours to help put their belongings away, answer a lot of questions and settle in. There is lots of information we need to help provide the best care for you so be prepared for a chat.

Entering a residential care facility can be one of the most stressful events for an older person and their family. The first 4 weeks have been identified as often being the most stressful period due to adjusting to new circumstances and major changes to routines and life in general. This is a time when relatives can play a meaningful role in assisting a family member to adjust and settle into their new home, helping them create relationships with staff and other residents. This familial support can ease the sense of loss sometimes experienced with such a significant transition. [2]

Here at Murray House we recognise that you have lived a full life prior to entering your new home with us and will endeavour to collect what you would like to share of your life story. This ‘life story’ is then available to staff so we can better know you before building on that relationship further. At Murray House we pride ourselves on engaging and caring for residents as individuals with a focus on respect and dignity for all.