Compliance and Safety

This is governed by The Aged Care Act 1997.
The key areas of the Act are:
Building Certification, Accreditation Standards, User Rights, Prudential Arrangements and Concessional Ratios.

The Commonwealth Government has established an independent organisation, the Australian Aged Care Quality Agency, to manage the assessment process of Aged Care facilities. Murray House is an accredited facility and is committed to maintaining a successful accreditation status. Additional Laws, Acts, Regulations and Codes of Practice that relate to the facility have been identified and integrated into the relevant work practices of staff.

Staff understand the delicate nature of information required for residents' admission. Murray House has therefore developed strict systems to safeguard this information. Any breach of confidentiality by staff is seen as a breach of duty of care and is a dismissible offence.

Emergency Call System
A 24-hour emergency call system is accessible from all bedrooms, ensuites and living areas.


The building is protected with a security system. Electronic key pads have been installed on all exterior doors and into the special service area for the safety of wandering residents. The external doors are locked at 6:30pm and opened at 6.00am. Please use the intercom buzzer at the front entrance to gain entry to the building between 6:30pm and 6.00am. Between 6:30pm and 6:00am, visitors need to advise a staff member when leaving so the doors remain secure.

Fire Safety

All staff are trained in the latest fire safety techniques and processes, with refresher training and drills conducted annually. The fire system installed meets the required safety standards. Smoke and fire doors automatically close and electronic locks automatically open when a fire alarm is activated.

Work Health and Safety

Work Health and Safety (WH&S) is important at Murray House. It is to this end that staff have clear guidelines on lifting and manual handling, along with a good preventative maintenance programme.
If visitors or residents identify a possible hazard, please notify a staff member or complete a Hazard and Incident Report available at reception.
Telephone: (03) 5027 3384
31-37 Murray Street, Wentworth NSW